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Short Description
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Console not accessible and/or screensurfer crashing
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Entered
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By:
jennifer.genzlinger@experian.com
When: 2001-06-13 13:57:51 Build: 2.0.11I
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Categories
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Type:
Problem
Department: Product
Category:
Console Operations
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Description
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We are running version 2.0.11I on Windows 2000 with SP1.
We are having problems on our production server where
either the service is crashes (in some cases), or where the
Admin Console will returns page not found but we can use
the application so in some sense screensurfer is still
working. I took the catch exceptions off of our production
server and am sending the DrWatson log of the latest
crash. We don't have a whole lot of details of exactly
what is causing it but hopefully from the DrWatson you can
get some information.
Thanks, Mark
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Append
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By: WindSurfer When: 2001-06-13 14:17:21 New Status:
Pending Customer
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Comment
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This looks to be the same problem that was revealed in your
compiler crashes, which makes sense since after the first
use of a session with long text variables, subsequent uses
can lead to problems--we will try to get you the new build
ASAP.
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Append
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By: WindSurfer When: 2001-06-13 15:53:48 New Status:
Pending Customer
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Comment
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We have e-mailed you a new build 2.0.11j interim to it
being available on the FTP site sometime tomorrow...
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Append
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By: jennifer.genzlinger@experian.com When: 2001-06-13 16:56:56 New Status:
Closed
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Comment
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Thanks, I will install it and see how it goes.
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