Ticket #792 ( Pending Customer )

Short Description communication error
Entered By: beverly.barrington@famu.edu When: 2001-06-07 10:42:10 Build: 2.0.6F
Categories Type: Question   Department: Product   Category: Not Categorized
I got following message from "Diagnostic execution window"

Warning:TELNET Socket Read
<Session 1:No date received,closing session 

and have the below message from web browser:

Internal Communications error with SSurfer.AspRequest
Error Description:
Unable to receive RESPONSE from HTTP host "LOCALHOST:82"-- 
Error Code=10054, Description=WSAECONNRESET: The virtual 
circuit was reset by the remote side executing a "hard" 
or "abortive" close. For UPD sockets, the remote host was 
unable to deliver a previously sent UDP datagram and 
responded with a "Port Unreachable" ICMP packet. The 
application should close the socket as it is no longer 


What am I doing wrong? Thank you!
Append By: WindSurfer  When: 2001-06-07 12:46:15  New Status: Pending Customer
These are actually two different problems--the second (the 
ASP communications error) is covered in your earlier 
ticket, #790.

The first is a common condition caused by a timed-out host 
session.  There are a number of approaches to dealing with 
host timeouts.  The easiest is if the userid's that you are 
logging on to the host with are configured so that they 
have no timeout.

If that isn't possible, then you need to find-out the 
timeout period set in your host (like 30 minutes or 
so)...then implement a timed section to perform a "sweep"--
see ticket #236 for some sample code involved in this 

What you do is set your timeout minutes (console settings 
page) to maybe 5 minutes less than the host timeout...then 
run the sweep every 4 minutes, so that a host session 
always gets closed by you before it times-out...