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Short Description
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Not able to open new ticket from Documentation Window
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Entered
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By:
aid9079@mail.idpa.state.il.us
When: 2001-04-25 12:12:56 Build: 2.0.6F
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Categories
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Type:
Question
Department: Product
Category:
Not Categorized
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Description
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Version 3 release 'h'
When I clicked on the new support ticket link in the
product support tab in the Screensurfer Documentation
window, nothing happens.
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Append
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By: WindSurfer When: 2001-04-25 13:20:43 New Status:
Pending Customer
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Comment
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Can you please be specific about how to find the link that
you are having trouble with.
We tested Getting Started - Product Support and the link
that says "support.screensurfer.com/support" and got the
sign-on page for the SupportCenter as the next page in the
frame.
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Append
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By: aid9079@mail.idpa.state.il.us When: 2001-04-25 13:43:04 New Status:
Pending IE
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Comment
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I got the sign-on page and was able to login but in the left
hand frame under "Available Actions" when I clicked the "New
Support Ticket" link, nothing happened.
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Append
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By: WindSurfer When: 2001-04-25 14:01:17 New Status:
Pending Customer
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Comment
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Aha, now I get it.
You're right--if a SupportCenter logon occurs inside
another frameset, it is not going to work very well, since
internally it references the "top" frame...which isn't
going to be "top" when loaded inside another frame...
We will be updating the documentation link to open a new
browser window so that this no longer occurs.
Thank you for bringing this to our attention!
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