Ticket #700 ( Pending Customer )

Short Description Console hangs after clicking StateData
Entered By: jennifer.genzlinger@experian.com When: 2001-03-20 11:32:22 Build: 2.0.10U
Categories Type: Problem   Department: Product   Category: Console Operations
We have had a problem a couple of times now where we click 
the StateData command in the admin console when viewing an 
active session and it brings up an empty window that 
doesn't paint.  After that the admin console is hung.  We 
try to hit it and it returns nothing.  The app is still 
working fine, we can log in just like normal, but we are 
running blind so to speak since we can't get into the admin 
console to monitor things.  Have you seen problems like 
this?  Is there a newer release that corrects this?

Append By: WindSurfer  When: 2001-03-20 11:50:13  New Status: Pending Customer
What is probably happening is that you have a hung script 
(looping maybe, or very long timeout wait for a screen that 
isn't going to arrive)--the access to the state data is 
protected by a mutually exclusive semaphore, so that it 
cannot be read if a script is actively "working" on that 

The bug from our side is that the State Data view in the 
console should NOT be an infinite wait on the data 
semaphore, and it probably is.  We should fix this so that 
it doesn't wait indefinitely, since that is what hangs the 

In the meantime, you may want to view the HTTP threads 
prior to viewing statedata--if there is an HTTP thread that 
is in "script wait" mode, and is assigned to the session 
you are interested in...DON'T do a view statedata!  
Actually, viewing the HTTP threads may help you in figuring 
things out, since it will tell you what section of code is 
executing in the "hung script".