Ticket #7 ( Closed )

Short Description Screen Not Recognized
Entered By: PeteL When: 1998-04-29 05:16:13 Build: 1.3.7A
Categories Type: Problem   Department: Product   Category: Screen Recognition
I have a screen which is not recognized, but should be. I assume I need to supply trace and template, not sure how to provide.
Append By: bthorne@ieinc.com  When: 1998-04-29 08:55:00  New Status: Pending Customer
Comment We will be adding automated assistance in uploading information on a ticket-- for now, please can you zip the two together and upload to ftp.ieinc2.com/uploads/ticket7A.zip? thanks
Append By: pete.longden@bcbsnca.com  When: 1998-04-30 08:11:11  New Status: Pending IE
Comment done - contained in the zip are: hyenalog.1 - trace templates.log (or whatever - template trace) benefits.stml - the section that should match is BEN,_BENEFITS_SELECTION_MENU unless, of course, I've lost my head and it really doesn't match. However, I have at least one other that's no longer matching.
Append By: bthorne@ieinc.com  When: 1998-04-30 09:20:16  New Status: Pending Customer
Comment Pete, while I will be working on this tomorrow, probably, can you check in the Administrator's menu in DevCenter, and view the Screen Recognition Base? This should be pretty big for you now, but you can also follow it and perhaps see where Screensurfer is stumbling...
Append By: pete.longden@bcbsnca.com  When: 1998-04-30 10:03:02  New Status: Pending IE
Comment I have no idea what you are referring to - is this an upgrade which I may not have yet?
Append By: bthorne@ieinc.com  When: 1998-04-30 17:36:33  New Status: Pending Customer
Comment Probably. Maybe you should do a full install after backing-up your templates and docs/devtool directories.

Then, do a "replace \backupdir\*.js docs\devtool /u" command, which will replace all files that are newer from your backup dir. That should maintain any changes you've made, as I haven't touched the userdefs.js file since the initial version.

Append By: PeteL  When: 1998-05-04 06:43:17  New Status: Pending IE
Comment where do I get the full version from? If I bring it down from the website, will I be trashing the license count or anything in the registry?
Append By: WindSurfer  When: 1998-05-04 09:00:55  New Status: Pending Customer
Comment Sorry, it is at ftp://ftp.ieinc2.com/pub/surf1_3a.exe, and is an installation program like the others-- will not trash anything in registry, since it is the same we've been using all along...

Also, I just checked, and it will actually only overwrite files in DevTool if they are older than new ones, so the userdefs should all be Ok.

Append By: PeteL  When: 1998-05-06 05:20:57  New Status: Pending IE
Comment just fyi - I am not going to do a full install until we get ielua straightened out, so I can refresh everything at once with all fixes.
Append By: PeteL  When: 1998-05-11 11:22:16  New Status: Closed
Comment everything appears to be as it should be. the world is at peace.