Ticket #661 ( Pending Customer )

Short Description Cache screens not being loaded
Entered By: Antwanet When: 2001-01-18 15:28:05 Build: 3.0.0E Bet
Categories Type: Problem   Department: Product   Category: Not Categorized
I am at the Screen Object 
wizard and I am trying to view my cache screens. Screen 
Surfer displays a white screen stating "cache loading", but 
no screen is there. At the bottom of the page a message 
appears stating that the particular screen was loaded. In 
addition I can not connect to a new session and all of my 
previous sessions I can not access. On my hard drive all of 
my templetes and screen maps are there with the correct 
information and screen surfer is pointing to the correct 
directory. Thanks
Append By: WindSurfer  When: 2001-01-18 15:49:26  New Status: Pending Customer
Perhaps you have run-out of sessions...try checking with 
the "green swirling arrow" that is used to start or access 
an existing session in the DevCenter.

It will list the active sessions--if you see 10, you need 
to exit some--you do this by clicking on the session, then 
selecting the exit link.

You can also use the Admin Console to "stop" the sessions.

For on-going use, if this is the problem, try to select a 
session prior to using one of the Wizards--then in the 
screen object wizard, you won't be starting a new session 
every time.
Append By: Antwanet  When: 2001-01-19 09:31:53  New Status: Pending IE
No, this is not the case. When I click on the "green 
swirling arrow" it only lists one session, that is what I 
was trying to convey when I stated I could not access 
previous sessions.  It states
Session 1--Active, Address-Cache Session, Term Status--
Active, Session Status--Active-Tra1099641580. When I click 
on this session nothing happens. When I click the arrow to 
compile, nothing happens. I have already completed the 
Identify and Navigate Wizard and the Screen Object Wizard 
and was in the process of writing my data fields to a 
database. One day the information was there, I closed 
everything out like I normally do at the end of the day  
and then the next day nothing worked. 
Append By: WindSurfer  When: 2001-01-19 10:26:15  New Status: Pending Customer
OK--sorry for the wrong guess--

Can you please start Screensurfer in diagnostic mode and 
see what is happening in the console window that appears--
also, can you zip-up your screensurfer\hostserver\templates 
directory and attach to an email sent to surfer@ie.com, 
with the subject of the e-mail "Ticket #661".

This will give us the ability to find any problems in your 
templates that might be giving Screensurfer a problem.