Ticket #610 ( Closed )

Short Description IELUA.EXE Crash
Entered By: RayWas When: 2000-09-14 10:18:10 Build: 2.0.7C GA
Categories Type: Problem   Department: Product   Category: Troubleshooting
I've seen this happen a couple of times now and can't 
determine the cause.  I try to go to the console and it is 
hung up.  I go look at the screen on the server and there 
is a dialog box indicating IELUA.EXE caused an exception.  
I restart screensurfer and everything is fine again.  We 
looked in the event log and could not determine anything 
from it.  Just the crash and a few scattered screen 
transition problems.  Any suggestions on where to start?
Append By: Big Kahuna  When: 2000-09-14 10:38:49  New Status: Pending Customer
When you say that when you restart the Screensurfer service 
everything is fine again, how long does the service remain 
active before it fails?  Is there a sequence of events that 
you consistently perform before the service goes down?

Could you explain a bit more about the environment you are 
running Screensurfer in?  What operating system are you 
running Screensurfer on?  What service pack do you have 

Per this ticket, it shows that you are using Screensurfer 
version 2.0.7C GA, is this truly the version that is having 
this problem?  If you have a test machine, you might want 
to try to download the newest version of ielua.exe from our 
ftp site at:


Unzip the contents to your \screensurfer\bin directory.  
Append By: RayWas  When: 2000-09-14 11:01:03  New Status: Pending IE
We are running Screensurfer on NT 4.0 Server.  The SS 
version on the ticket (2.0.7C GA) is the version pulled 
right from the console screen.  This was intially happening 
on our test box, which we have some other things running 
on.  I figured something else running on the box was 
conflicting.  This morning it happened on one of our 
production boxes, where Screensurfer is essentially the 
only thing the server is being used for.

I haven't noticed any particular sequence of events that is 
causing it to happen.  I was hoping you have seen this 
happen before and have some suggestions on where to start 
looking.  I could send the core dump if that would be