Ticket #589 ( Closed )

Short Description Lost F-key buttons
Entered By: QSECOFR When: 2000-08-22 16:45:31 Build: 2.0.6F
Categories Type: Problem   Department: Product   Category: Missing Product Feature
I lost the F-key buttons on TN5250.  Can you tell me how to 
restore them?
Append By: WindSurfer  When: 2000-08-22 17:13:29  New Status: Pending Customer
You are flying--this breaks a record for losing PF keys so 
quickly after downloading :)

Sounds like you've been editing personal.stml, and 

We can critique your changes for you, and hopefully set them 
straight, if you zip whichever ones you've changed and 
attach to an e-mail: send to surfer@ie.com, subject Ticket 
Append By: as400man@nbyprod.com  When: 2000-08-23 08:46:16  New Status: Pending IE
I like to test programs very thoroughly.  I haven't changed 
any of the html templates.  Maybe I should reinstall the 
Append By: WindSurfer  When: 2000-08-23 09:12:55  New Status: Pending Customer
Hmmm, OK, the buttons maybe you lost by selecting the 
ActiveX control or Netscape Plug-in from the pull-down?

When you do that, the control or plug-in is activated on 
your PC (as long as you go-along with the install), and from 
then on the F-keys are your PC keyboard F-keys.

If there is any way you can reproduce the program exception, 
I would really appreciate you performing the following:

1. Start Screensurfer in "diagnostic mode"
2. Reproduce the sequence of events leading to the exception
3. edit the file "\screensurfer\hostserver\surfdiag.log" and 
replace any passwords with asterisks
4. e-mail to surfer@ie.com, attaching the surfdiag.log file 
and using a subject of Ticket #589

We are very responsive to any issues with Screensurfer and 
with your help we can make it function to its best in your 
Append By: WindSurfer  When: 2000-08-23 09:40:37  New Status: Pending Customer
It might.  We have a W2k server that we can test your log 
file on, if it doesn't reproduce on a NT4 server.

W2K has much tighter runtime protection for memory 
allocations, so we could have a little memory nipper running 
around that only shows-up on W2K (although we have many in 
production, this environment has lots of wrinkles so there's 
always a first for every system).
Append By: WindSurfer  When: 2000-08-23 10:05:27  New Status: Pending Customer
We are working on the reproduction, but it might take a 
while--can you please try this:

First, upgrade your .EXE to the latest, from:

ftp://www.screensurfer.com/T2_0_10Q.zip (unzip to 
\screensurfer\bin to replace files)

Start screensurfer--

Open the console settings page, and set the "Catch Program 
Exceptions" to OFF, submit...

Then, reproduce the error--this time, Screensurfer will 
really trap and you should get a Dr. Watson.

Then, zip-up c:\winnt\drwtsn32.log and e-mail to 

Thank you for your patience and help.
Append By: as400man@nbyprod.com  When: 2000-08-23 10:27:21  New Status: Pending IE
The F-keys now appear on the screen.  No errors so far.
Append By: WindSurfer  When: 2000-09-04 22:20:24  New Status: Pending Customer
Is all OK with your F-keys?  If so, can we close this 

Thanks, and hope your evaluation is going well.