Ticket #585 ( Pending Customer )

Short Description GetService Handled Failed
Entered By: patrick When: 2000-08-16 17:17:29 Build: 2.0.6F
Categories Type: Question   Department: Product   Category: Installation
I get this GetServiceHandled Falied when I first start up 
Screen surfer.  Then in Diagnostic Mode are these errors:

From the log

***********     New Logging Session 08/16/00 at 17:14:14 
(Version 2.0.9Y GA)
[   1] Informational: Checking Evaluation Code (Evaluation 
Expires in 45 Days- Contact surfer@ie.com for more 
[   2] Informational: Screensurfer Version 2.0.9Y GA 
Startup (Screensurfer Executable IELUA.EXE Successfully 
Root Directory is "c:\Screensurfer\HostServer\")
[   3] Warning: The Group: "LU_Group_1" was not found in 
the registry! (no additional information)
Append By: Big Kahuna  When: 2000-08-16 18:20:06  New Status: Pending Customer
LU Group 1 is missing which is how Screensurfer connects to 
your host application.  Please do the following:

- Start Screensurfer via the Screensurfer Service Control 
Panel (uncheck the diagnostic mode box)...click on Start-
Screensurfer-Screensurfer Service Control Panel
- Click on Start-Screensurfer-Screensurfer Admin Console
- Click on the Settings button
- Make sure the the LU Name for Group 1 is set to "*any" 
and that the session range is "1..10"
- Scroll down to the bottom of the Settings page and click 
on the Submit button to save the changes
- Stop the Screensurfer service
- Start the Screensurfer service
- Click on Start-Screensurfer-Web Gateway Home Page to 
connect to your host
Append By: Big Kahuna  When: 2000-08-17 18:13:02  New Status: Pending Customer
It looks like something is funny with your installation of 
Screensurfer.  Please do the following:

- uninstall Screensurfer (Start-Settings-Control Panel-
Add/Remove Programs and remove iE Screensurfer)
- reinstall Screensurfer by executing surf2_0e.exe from our 
FTP site which is ftp://www.screensurfer.com

Start the Screensurfer service again and all should be OK.  
If not, please let us know.  Thanks.
Append By: WindSurfer  When: 2000-09-04 22:14:51  New Status: Pending Customer
Have you been able to solve your Screensurfer startup 
problem?  How is your evaluation of Screensurfer going?