Short Description
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GetService Handled Failed
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Entered
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By:
patrick
When: 2000-08-16 17:17:29 Build: 2.0.6F
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Categories
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Type:
Question
Department: Product
Category:
Installation
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Description
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I get this GetServiceHandled Falied when I first start up
Screen surfer. Then in Diagnostic Mode are these errors:
From the log
************************************************************
*************
*********** New Logging Session 08/16/00 at 17:14:14
(Version 2.0.9Y GA)
************************************************************
*************
[ 1] Informational: Checking Evaluation Code (Evaluation
Expires in 45 Days- Contact surfer@ie.com for more
information)
[ 2] Informational: Screensurfer Version 2.0.9Y GA
Startup (Screensurfer Executable IELUA.EXE Successfully
Started,
Root Directory is "c:\Screensurfer\HostServer\")
[ 3] Warning: The Group: "LU_Group_1" was not found in
the registry! (no additional information)
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Append
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By: Big Kahuna When: 2000-08-16 18:20:06 New Status:
Pending Customer
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Comment
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LU Group 1 is missing which is how Screensurfer connects to
your host application. Please do the following:
- Start Screensurfer via the Screensurfer Service Control
Panel (uncheck the diagnostic mode box)...click on Start-
Screensurfer-Screensurfer Service Control Panel
- Click on Start-Screensurfer-Screensurfer Admin Console
- Click on the Settings button
- Make sure the the LU Name for Group 1 is set to "*any"
and that the session range is "1..10"
- Scroll down to the bottom of the Settings page and click
on the Submit button to save the changes
- Stop the Screensurfer service
- Start the Screensurfer service
- Click on Start-Screensurfer-Web Gateway Home Page to
connect to your host
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Append
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By: Big Kahuna When: 2000-08-17 18:13:02 New Status:
Pending Customer
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Comment
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It looks like something is funny with your installation of
Screensurfer. Please do the following:
- uninstall Screensurfer (Start-Settings-Control Panel-
Add/Remove Programs and remove iE Screensurfer)
- reinstall Screensurfer by executing surf2_0e.exe from our
FTP site which is ftp://www.screensurfer.com
Start the Screensurfer service again and all should be OK.
If not, please let us know. Thanks.
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Append
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By: WindSurfer When: 2000-09-04 22:14:51 New Status:
Pending Customer
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Comment
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Have you been able to solve your Screensurfer startup
problem? How is your evaluation of Screensurfer going?
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