Ticket #553 ( Closed )

Short Description can not run demo
Entered By: dhead@tim.ca When: 2000-07-06 09:03:53 Build: 2.0.6F
Categories Type: Problem   Department: Product   Category: Troubleshooting

I downloaded your Screensurfer yesterday & tried to install 
it, however I am unable to run anything other than the 
Screensurfer Control. When I click on the Admin Console, 
DevCenter, Doc or HomePage shortcut icons that were created 
with the installation program the web browser returns 
a 'The Page cannot be displayed' error message. I have 
uninstalled the product & re-installed it three times 
already. Using the default port number and also the 
alternative port numbers. 

I am running on a NT platform. 
Append By: WindSurfer  When: 2000-07-06 10:56:49  New Status: Pending Customer
You need to be sure that Screensurfer is started before 
accessing it.  Screensurfer is a web server, and if the 
server isn't started, your browser will not be able to load 
anything from it...

Please start Screensurfer in diagnostic mode from the 
Screensurfer/Screensurfer Service Control Panel off the 
Start Button.

Select Y to clear log files.

If it starts-up OK, then try the Web Gateway Home page and 
try to connect.

If it doesn't start-up OK, or if you have further problems, 
please email and attach the file 
\screensurfer\hostserver\surfdiag.log to surfer@ie.com 
referencing Ticket #553 in the Subject.