Ticket #544 ( Closed )

Short Description SurferScript Error Encountered
Entered By: AMIR When: 2000-07-03 03:15:08 Build: 2.0.6F
Categories Type: Problem   Department: Product   Category: Evaluation
I am using Screensurfer 5250 emulation. After experiencing 
no problems installing the product and connecting to our 
AS/400, I encounter the following error message every time 
I try to access a menu or key in a command.

SurferScript Error Encountered

Executing Section..... global.5250status (line 20310816)
Last recognized host connection screen..... as400.menu_a
Failing Component..... <TEDATA>
Description of Failure..... The calculated offset of 1921 
exceeds the screen size of 1920.

A pop up window appears...Internet Explorer Script error. 
An error has occurred in the script on this page..etc etc

What is causing this problem?

Many Thanks

Append By: WindSurfer  When: 2000-07-03 07:03:40  New Status: Pending Customer
We recently updated our download with a new build designed 
to support dynamic screen size changes.  This has caused a 
problem with the line 25 status area on 5250 displays.

We will provide a fix in a few hours.  Meanwhile, you can 
comment-out the line:

  <TEDATA 25 1 80><BR>

By changing it to:

<!-- <TEDATA 25 1 80><BR> -->

Append By: WindSurfer  When: 2000-07-03 08:36:38  New Status: Pending Customer
We have identified the problem as a clash between a template 
update and existing internal edits.

In fact, the above fix is wrong, since what you have looks 

<TEDATA 25 1 screen.columns><BR>

To make it work best (for now) change it to:

<TEDATA 25 1 80><BR>

That will fix the existing internal edit, which is missing 
the existence of the status row.
Append By: AMIR  When: 2000-07-03 21:19:38  New Status: Pending IE
I have only been using Screensurfer for a few hours and 
therefore not too sure with exactly what it is that I'm 
supposed to do in order to resolve the problem.
Can you be a little more specific?
Is it possible to speak to someone who would be able to 
provide us with a walk-thru of the product? We are in 
Melbourne Australia.

Your help is appreciated..
Append By: WindSurfer  When: 2000-07-03 21:28:47  New Status: Pending Customer
OK--here are simpler instructions, as we have fixed the 
internal problem with the distributed templates.

1. Stop Screensurfer if running
2. Download ftp://www.screensurfer.com/T2_0_9Y.zip
3. Unzip to \screensurfer\bin to replace ielua.exe and 
4. Restart Screensurfer--it should work fine now.
Append By: AMIR  When: 2000-07-03 21:58:44  New Status: Pending IE
What are your support hours? I can see you responded 21:47?

Do you have support from the UK earlier in the day or all 
support is from the USA?


Append By: WindSurfer  When: 2000-07-04 09:45:59  New Status: Pending Customer
Our formal support hours are 9:00 to 18:00 EST (New York / 
Boston, U.S.).

We have Web access from home and frequently check-in to see 
if there's anything needing responses...

From your part of the world, the best times for dialog are 
first thing in the morning, when we have an overlap...
Append By: AMIR  When: 2000-07-05 01:45:42  New Status: Closed
The problem disappeared after we downloaded and applied the