We apologize for the late response. The SupportCenter
utilizes e-mail notifications and due to the implementation
at our server site, if the e-mail server is down, so is the
SupportCenter...so much for love...
You need to download Screensurfer itself, from
ftp://www.screensurfer.com/surf2_0d.exe (very latest version
is at ftp://www.screensurfer.com/surf2_0e.exe).
Your original e-mail will have your access code for use
during installation--if you need another one, let us know
with an e-mail to firstname.lastname@example.org.
The documentation and tutorial are all installed when you