Ticket #383 ( Closed )

Short Description SMTP address failure
Entered By: Tom Kent When: 1999-09-07 10:22:33 Build: 2.0.5D GA
Categories Type: Problem   Department: Product   Category: Configuration
I'm getting an addressing failure: DURING: Opening Smtp Connection to "dhs10093" INFO: Missing '<' delimiter in email address.-- Third and Final try: saving mail item in Events directory SERVER: dhs10093 FROM: tkent SUBJECT: test RECIP: tom.kent@myserver MESSAGE: just did a case note for 00000051 I get the same error without the <tom> in the address
<TEDECLARE VAR add1 TEXT DATA "<tom>tom.kent@myserver">
<TERECIPIENT Address=add1 TYPE="TO">
just did a case note for <TESHOW web.identifiercase>
Append By: WindSurfer  When: 1999-09-07 10:27:51  New Status: Pending Customer
Comment Sorry for this, as it is an issue with the SMTP support which has some incomplete documentation in regards to the TEDECLARE MAILPROFILE.

The key here is that the userid needs to be your e-mail address using the format:

Friendly Text<EmailAddress>

As in:

           userid="Customer Support<support@mycompany.com>">
Append By: WindSurfer  When: 1999-09-07 15:22:15  New Status: Closed
Comment Further errors were encountered, handled over e-mail...SMTP server responded with a "missing hello" error.

Subsequently, a new version of the email library was acquired and implemented in ftp://ftp.ieinc2.com/pub/surfer/t2_0_5F.zip (this includes both a new ielua.exe and a new see32.dll which is the email smtp library).

In addition, the SMTP server was reconfigured to enable forwarding of messages originating from the Screensurfer server.