Ticket #294 ( Pending Customer )

Short Description GetServiceHandle failed
Entered By: mikep@tagtmi.com When: 1999-05-10 11:44:14 Build: 1.03.29A
Categories Type: Question   Department: Product   Category: Installation
We had a power outage last week and while Surfer still works, I receive the message 'GetServiceHandle' failed if I try to start the Screensurfer Icon to STOP the service. No picture is displayed. Surfer is started and running, but since the START/STOP program does not start, I do not see the sunny day picture in that window - only the start/stop buttons and the diagnostic checkbox.
Append By: WindSurfer  When: 1999-05-10 11:58:34  New Status: Pending Customer
Comment This could be due to userid/password you are currently logged-on as being different than the userid/password associated with the general machine. When you start Screensurfer manually, you are interacting with the service as a different NT user than if the machine does it as it starts-up.

Perhaps if the ScreenSurer service is set-up in the Control Panel Services applet with the same userid/password you are logging-in with, this will not happen in the future...we are guessing here though, because this hasn't happened before!

Meanwhile, should you need to control Screensurfer while it is in this state, you can use the standard Control Panel services applet to stop Screensurfer...then you can restart it from the beach scene, enjoy the sunrise and hang-out with the sunny day :)