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Short Description
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To everyone: a user forum?
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Entered
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By:
JaxAce
When: 1999-04-28 15:43:28 Build: 1.3/2.0
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Categories
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Type:
Suggestion
Department: Product
Category:
SupportCenter
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Description
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Studying many of the posts here - and finding answers -
reminded me how useful a public support area can be.
How about having a general forum area for us users to assist each other? (and that's not a hint that we need
more from the folks at IE - your support has be superb!)
Having a little forum has advantages for IE too: our
posts on mutual support could save you some support time.
Perhaps it would be enough just to add a new Category
to the tickets: "Tricks and Traps" and you could add a
radio button in the Ticket Type: "User Forum".
I know there's not a ton of activity here, but I do have
a couple of ideas (with code) that I could upload.
- Howard
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Append
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By: JaxAce When: 1999-04-28 15:50:25 New Status:
Pending IE
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Comment
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oops,
just noticed the obvious -- it would be even better
to have a forum show up in the 'available actions'
frame: User Forum
- H
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Append
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By: WindSurfer When: 1999-04-29 01:13:38 New Status:
Pending Customer
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Comment
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There is a little-known feature of the SupportCenter-- anyone can append to a public ticket, not just SupportCenter admin people... :)
Meanwhile, I think that a more forum/newsgroup oriented option is a great idea...will be looking at the options, while improving overall SupportCenter design & navigation.
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Append
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By: JaxAce When: 1999-04-29 09:53:24 New Status:
Pending IE
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Comment
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OK, thanks, I'll try that until you decide how you'll proceed.
- Howard
PS: other suggestions:
1. widen the comment input box, move fixsamplecode button
below it.
2. Add option in upper frame that allows user to set
the word wrap column of the comment area - it is very
annoying to have to scroll back and forth to read these
messages.
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