Ticket #257 ( Closed )

Short Description No Response when clicking aid keys or pressing enter on logon screen.
Entered By: mccollun@meijer.com When: 1999-02-25 10:34:54 Build: 1.03.28E
Categories Type: Problem   Department: Product   Category: Troubleshooting
Description
 When the initial logon screen for my host system is displayed in the browser clicking the aid keys or pressing the enter key produces no response from the application. The browser "working" icon just spins indefinitely. If I refresh the page using the browser refresh button, I receive a reconnected message and the screen is re-displayed. All aid keys and enter key work once I refresh. What is causing the problem during the initial connection?
Append By: WindSurfer  When: 1999-02-25 10:50:22  New Status: Pending Customer
Comment Most likely, the screen transition that is occurring following the logon is tripping-up Screensurfer's "keyboard lock" management.

Can you please start Screensurfer in diagnostic mode, (clear the log file) and reproduce this error, up to where you click on the ENTER for the logon screen-- don't do the refresh.

Then, send the file \screensurfer\hostserver\surfdiag.log to surfer@ieinc.com.

Most likely, an event-driven screen template for your logon screen will fix this by setting the appropriate screen transition strategy. Logon screens frequently involve funky host buffers that can trip-up a modal environment such as an HTTP-based terminal emulation. We'll figure this out for you based on your surfdiag.log file, which we can use to simulate your situation using our "Toy Mainframe" TN3270 server in our labs.

Append By: mccollun@meijer.com  When: 1999-02-26 16:55:43  New Status: Closed
Comment Bill, Thanks for your help. Disabling the Java applet in the registry did the trick. Thanks again.