Ticket #2 ( Closed )

Short Description After Installation when I pressed the start button, it said it could not start the service
Entered By: anaylor@ieinc.com When: 1998-04-22 10:54:52 Build: 1.3.7A
Categories Type: Suggestion   Department: Product   Category: Installation
I had said that I had wantd to start SS at start up, however when I entered my userid and password I had made a mistake. The problem was resolved by going into the control panel and then servics where I noticed that even after rebooting the service had not started. I amended the userid/password pair until I could start the SS service. Things then worked as expected.
Append By: bthorne@ieinc.com  When: 1998-04-22 14:16:32  New Status: Pending Customer
Comment I will try to add validation of the userid / password to the installation program. Thanks for the suggestion--
Append By: WindSurfer  When: 1998-05-20 07:58:09  New Status: Pending Customer
Comment Validation of userid/password has proven to be an involved process-- we hope to get it in at some point but find its degree of difficulty must lower its implementation priority!

Meanwhile, we did vastly improve the experience for the first-time user with a new diagnostic mode (default for first 3 executions), which is activated with a checkbox on the Screensurfer service control applet. This opens Screensurfer as a console window process, displaying all errors to the user instead of "secretly" writing to the event log.

Also, when run as a service, the applet now detects the return code that most likely indicates a password problem, and informs the user to check this...

All of this is in the current download-- a general e-mail will be sent very soon to inform current downloaders of the new build, at ftp://ftp.ieinc2.com/pub/surfer/surf1_3b.exe (a complete but safe re-installation-- will not overwrite files that the user may have modified).

Append By: anaylor@ieinc.com  When: 1998-05-20 08:16:59  New Status: Accepted
Comment All improvements to the install process greatly appricated.
Append By: WindSurfer  When: 1998-05-22 15:59:28  New Status: Pending Customer
Comment Want to keep this ticket open?
Append By: anaylor@ieinc.com  When: 1998-07-28 10:59:51  New Status: Accepted
Comment As it appears that this kind of problem can still occur I think this problem should either be kept open or added to a "known type of problem" list.
Append By: WindSurfer  When: 1998-11-09 22:52:25  New Status: Closed
Comment Ticket closed--added to known problem list.