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Short Description
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After Installation when I pressed the start button, it said it could not start the service
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Entered
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By:
anaylor@ieinc.com
When: 1998-04-22 10:54:52 Build: 1.3.7A
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Categories
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Type:
Suggestion
Department: Product
Category:
Installation
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Description
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I had said that I had wantd to start SS at start up, however when I entered my userid and password I had made a mistake.
The problem was resolved by going into the control panel and then servics where I noticed that even after rebooting the service had not started. I amended the userid/password pair until I could start the SS service.
Things then worked as expected.
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Append
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By: bthorne@ieinc.com When: 1998-04-22 14:16:32 New Status:
Pending Customer
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Comment
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I will try to add validation of the userid / password to the installation program.
Thanks for the suggestion--
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Append
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By: WindSurfer When: 1998-05-20 07:58:09 New Status:
Pending Customer
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Comment
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Validation of userid/password has proven to be an involved process-- we hope to get it in at some point but find its degree of difficulty must lower its implementation priority!
Meanwhile, we did vastly improve the experience for the first-time user with a new diagnostic mode (default for first 3 executions), which is activated with a checkbox on the Screensurfer service control applet. This opens Screensurfer as a console window process, displaying all errors to the user instead of "secretly" writing to the event log.
Also, when run as a service, the applet now detects the return code that most likely indicates a password problem, and informs the user to check this...
All of this is in the current download-- a general e-mail will be sent very soon to inform current downloaders of the new build, at ftp://ftp.ieinc2.com/pub/surfer/surf1_3b.exe (a complete but safe re-installation-- will not overwrite files that the user may have modified).
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Append
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By: anaylor@ieinc.com When: 1998-05-20 08:16:59 New Status:
Accepted
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Comment
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All improvements to the install process greatly appricated.
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Append
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By: WindSurfer When: 1998-05-22 15:59:28 New Status:
Pending Customer
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Comment
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Want to keep this ticket open?
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Append
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By: anaylor@ieinc.com When: 1998-07-28 10:59:51 New Status:
Accepted
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Comment
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As it appears that this kind of problem can still occur I think this problem should either be kept open or added to a "known type of problem" list.
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Append
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By: WindSurfer When: 1998-11-09 22:52:25 New Status:
Closed
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Comment
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Ticket closed--added to known problem list.
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