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Short Description
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inclusion of ticket title in email response
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Entered
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By:
PeteL
When: 1998-09-02 08:46:07 Build: 1.03.20d
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Categories
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Type:
Suggestion
Department: Product
Category:
SupportCenter
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Description
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currently, the ticket number is placed in the subject line of the automated email response when a ticket is updated. however, i frequently have to open a browser to get out to the support center to see which problem that really is, since the text is only the updated portion. if the title of the problem could be included either as the subject line or else within the text, it would make the email feature more helpful.
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Append
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By: WindSurfer When: 1998-09-02 09:37:57 New Status:
Accepted
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Comment
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Thanks for the suggestion--in test now.
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Append
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By: PeteL When: 1998-10-09 06:04:08 New Status:
Pending IE
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Comment
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what ever happened to this? doesn't appear to have ever made it out of test?
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Append
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By: WindSurfer When: 1998-10-09 06:27:57 New Status:
Pending Customer
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Comment
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You're right--will be activating probably today.
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Append
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By: PeteL When: 1998-10-19 06:46:47 New Status:
Pending IE
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Comment
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not there yet
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Append
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By: PeteL When: 1998-12-15 07:08:09 New Status:
Pending IE
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Comment
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and still not there - did it get lost?
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Append
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By: WindSurfer When: 1999-01-05 16:41:38 New Status:
Pending Customer
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Comment
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Isn't it on this here post?
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Append
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By: PeteL When: 1999-01-06 06:01:46 New Status:
Closed
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Comment
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why yes, it is - and thank you!
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