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Tech Support Documentation for Inventu Viewer

Navigation: Diagnostic Codes and Recommended Actions

TELNET15-2: Telnet Invalid Handshake Escape

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TNHandShake-- Unsupported Command

 

Session=[ID to look for trace]

 

Incorrectly handled buffer -- a single buffer trace log will be written to the Recordings folder with Alert_yyyy-MM-dd-sssss.rec as the file name using date formatted, will include BadBuffer along with session ID and sessionkey and Cookie name, which can be used by Inventu Support.

 

This has only been seen in ASCII SSH environments where a special Telnet escape (0xFF) is included in standard buffers.  When see, the 0xFF is replaced with a blank--please open a ticket and send one of the files found at c:\program files\inventu\viewer\Recordings.